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Disappearing Google Reviews? Removals of Google Places reviews From the Official Places for business Help
September 7, 2012
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Can I get a review removed?

You can use the Flag as inappropriate link next to a review to report it as inappropriate. We will then check if the review violates these guidelines.

Note, however, that Google Places reviews are a forum for users to share both positive and negative opinions. We do not arbitrate disputes and more often than not, we leave the review up.

If your business received a review that you don’t agree with, we encourage you to use business owner responses to reconcile the situation with the customer. We know a negative review can be frustrating, but we believe that engaging with a customer to address his or her concerns creates the best environment on Google Places.

Criteria for removing reviews

We want people to get ratings, reviews, and recommendations that are relevant, helpful, and trustworthy. To protect both business owners and customers, we have systems in place that may remove individual reviews that include any of the following:

  • Inappropriate content: Don’t post reviews that contain or link to unlawful content, or content that violates our Google Places content policy. We may also remove reviews that include plagiarism or are copied from other sites.
  • Advertising and spam: Don’t use reviews for advertising or post the same or similar reviews across multiple places, don’t post fake reviews intended to boost or lower ratings, and don’t include links to other websites.
  • Off-topic reviews: Reviews should describe your personal, first-hand experience with a specific place. Don’t post reviews based on someone else’s experience, or that are not about the specific place you are reviewing. Reviews are not a forum for personal rants or crusades. Don’t use reviews to report incorrect information about a place–use the Report a problem link for that place instead.
  • Conflict of interest: Reviews are only valuable when they are honest and unbiased. For instance, as a business, you should not offer money or product to others to write reviews for your business or to write negative reviews about a competitor. As a reviewer, you should not accept money or product from a business to write a review about them. Additionally, don’t review a certain way just because an employee of that business asked you to do so. Don’t post reviews on behalf of others or misrepresent your identity or affiliation with the place you are reviewing.

Sometimes our algorithms may flag and remove legitimate reviews in our effort to combat abuse. We know this is frustrating when it happens but believe that overall, these measures are helping everyone by ensuring that the reviews appearing on Google Places are authentic, relevant, and useful.

Thank you Google for the excellent information on disappearing reviews.

Do you have a question that was not answered in the article?

A great place to get answers directly from Google + Local Reps is in the Google Group page.

http://productforums.google.com/forum/#!categories/business/technical-issue

Hope you enjoyed the information.

Chris


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